Privacy Policy / KVKK & GDPR Notice

Last updated: 2026-06-06

VisiOps AI processes account, workspace, cloud integration, billing, notification and log data to provide observability, AI log analysis, FinOps reporting and infrastructure optimization services.

1. Data Controller

The company operating VisiOps AI acts as the data controller for account and service data. Customer companies remain responsible for the data they choose to send into their workspaces.

2. Categories of Personal Data

• Account data: company name, email address, password hash, login metadata.
• Service data: logs, AI analysis results, alerts, reports and workspace settings.
• Integration data: cloud provider identifiers, region settings and masked API credential references.
• Billing data: selected plan, payment provider status and transaction references.
• Notification data: Telegram configuration and alert delivery settings.

3. Legal Basis and Purpose

Data is processed to create accounts, provide the dashboard, isolate company workspaces, generate AI recommendations, send alerts, process payments, secure the service and comply with legal obligations.

4. Data Isolation

Each company workspace is isolated by company identifier. Logs, reports, cloud settings, billing state and notifications are designed to be shown only to the active company workspace.

5. Retention

Account and service data are retained for as long as the account remains active or as required by legal, tax, security and dispute-resolution obligations. Customers may request deletion or export through the application.

6. User Rights under KVKK and GDPR

• Right to access personal data.
• Right to request correction.
• Right to request deletion.
• Right to request export/data portability.
• Right to object to certain processing activities.

7. Security

Passwords are stored as cryptographic hashes. Session cookies use HTTP-only protection. Production mode supports secure cookies, HTTPS headers and reverse proxy deployment.

8. Contact

For privacy requests, use the export/delete tools inside your account or contact the VisiOps AI support team.